Support
Get help with OGETAR
Use the bank’s authorized service-desk channel for access problems, data discrepancies, failed integrations or suspected security events.
Access or sign-in
Contact Identity and Access Management. Never share passwords, one-time codes or recovery links with another person.
Incorrect operational data
Record the affected module, branch, record reference and observed timestamp. Do not email customer documents or sensitive screening information.
Security or privacy incident
Use the bank’s priority incident channel immediately and preserve the relevant reference, time and system context.
Service-desk configuration requiredThe bank’s approved helpdesk link, escalation numbers and operating hours must be configured before production launch.